"Short answer for growth hacking: Use exit surveys on your website or web app. Why did people leave and what was frustrating for them. Long answer: growing a business is a long term endeavour. You need to bake the growth of the product into everything: Engineering, Finance not just Marketing and Sales."

"On the way up the skydive instructor told me there was a possibility we might go up to heaven instead of landing on the ground. He asked me if I would have any regrets if we didn’t make it and the one that sprung to mind was the regret of not starting up my own business. So I came back from holidays with the intention of handing in my notice."